Shipping Policy | NORLENO

At NORLENO, we aim to provide a simple, reliable and transparent delivery experience. Below is everything you need to know about shipping your order.

1. Order Processing

Orders are usually prepared and dispatched within 1 to 2 business days.

This includes payment verification, order preparation and handover to our delivery partner.

Orders placed on weekends or public holidays will be processed on the next business day.

2. Free UK Delivery

We offer free tracked delivery on all orders within the United Kingdom.

There are no additional standard delivery charges at checkout.

3. Estimated Delivery Times

Once dispatched, orders are generally delivered within 6 to 12 business days.

Delivery times are estimates and may occasionally be affected by public holidays, carrier delays, severe weather or other circumstances outside our control.

4. International Delivery

International delivery may be available for selected destinations.

Available delivery options, shipping costs and estimated delivery times will be displayed at checkout before your order is confirmed.

International customers may be responsible for customs duties, taxes or import charges required by their country.

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

You can use the tracking link to follow the latest updates for your delivery.

Please allow a short period for the tracking information to become active after receiving the email.

6. Incorrect Delivery Information

Customers are responsible for providing complete and accurate delivery information.

Please contact us as soon as possible if you notice an error in your address. We will do our best to update it before the order is processed or dispatched.

7. Need Help?

Our team is available to assist with questions regarding your delivery or order.

Contact us at:

support@norleno.com